Your Question & Answer

Q: How can I be sure that I or my loved one is safe and being cared for by a qualified, trusted professional?

A: We know that putting your care in the hands of a stranger and giving them access to your home can be a scary thing at first. You need someone you can trust! For that reason, Health Horizons Home Care performs one of the strictest screening processes in the industry so that you have the peace-of-mind necessary to develop a friendship with your caregiver:

  • Health Horizons orders State Police criminal background checks, performs drug tests, checks all professional references and requires each of its applicants to pass rigorous skills and personality exams – before he/she can become part of the Health Horizons team.
  • Each of our employees are fully bonded and insured.
  • Our home aides are required to be current on all documentation, including CPR and state certification.
  • Health Horizons employees receive year-round professional training at our on-site School of Health Sciences – Health Horizons Academy. All of our home aides are required to receive at least 12 hours of in-service education per year. These hands-on courses may include such topics as: Fall Prevention, Alzheimer’s Education, Infection Control, Communicating with the Hearing Impaired, Diabetic Care and more!
  • We monitor caregiving activity round-the-clock and actively incorporate an employee incentive program, referred to as “HUGS” (Has Unbeatable Great Service), to promote on-time and outstanding service by our home aides.
  • We are one of the very few agencies that employ special backup caregivers who are ready to fill in, should your normally scheduled home aide become unavailable.

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